513 lines
22 KiB
Vue
513 lines
22 KiB
Vue
<template>
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<view>
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<u-navbar title="处理详情" :border-bottom="false" :background="bgc" back-icon-color="#fff" title-color='#fff'
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title-size='36' height='50'></u-navbar>
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<view class="page">
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<!-- 头部 商家名称 + 状态 + 投诉详情(收起/展开) -->
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<view class="card header" style="border-radius: 0;">
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<view class="row between center">
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<text class="label">{{xqobj.areaName == null ? '--' : xqobj.areaName}}</text>
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<view class="row center right-actions">
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<view class="row center status">
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<view class="dot"></view>
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<text class="status-text" v-if="xqobj.status == 1">商户处理中</text>
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<text class="status-text" v-if="xqobj.status == 2">用户处理中</text>
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<text class="status-text" v-if="xqobj.status == 3">平台处理中</text>
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<text class="status-text" v-if="xqobj.status == 4">已完结</text>
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</view>
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<view class="toggle" @tap="toggleExpand">
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<text class="toggle-text">投诉详情</text>
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<text class="arrow" :class="{up: expanded}"></text>
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</view>
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</view>
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</view>
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</view>
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<!-- 详情(默认收起，保持结构，便于后续接入真实数据) -->
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<view class="card info collapsible" :class="{collapsed: !expanded}">
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<view class="item"><text class="item-label">申请退款金额</text><text class="item-value emphasis">¥ {{xqobj.needRefundAmount == null ? '0' : xqobj.needRefundAmount}}</text></view>
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<view class="item"><text class="item-label">已退款金额</text><text class="item-value emphasis">¥ {{xqobj.refundAmount == null ? '0' : xqobj.refundAmount}}</text></view>
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<view class="item"><text class="item-label">投诉类型</text><text class="item-value">{{xqobj.title == null ? '--' : xqobj.title}}</text></view>
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<view class="item"><text class="item-label">投诉编号</text><text class="item-value">{{xqobj.no == null ? '' : xqobj.no}}</text></view>
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<view class="item"><text class="item-label">投诉编号</text><text class="item-value">{{xqobj.orderNo == null ? '' : xqobj.orderNo}}</text></view>
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<view class="item"><text class="item-label">投诉时间</text><text class="item-value">{{xqobj.createTime == null ? '--' : xqobj.createTime}}</text></view>
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<view class="item"><text class="item-label" style="width: 480rpx;">投诉原因</text><text class="item-value">{{xqobj.content == null ? '暂无投诉原因' : xqobj.content}}</text></view>
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<view class="item proof">
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<text class="item-label">图片凭证</text>
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<view class="proof-box" v-for="(item,index) in zsimg" :key="index">
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<image :src="item" @click="ClickImage(zsimg,item)" mode="aspectFill" style="border-radius: 10rpx;"></image>
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</view>
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</view>
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</view>
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<!-- 投诉申请已提交卡片 -->
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<view class="card submit-card" style="border-radius: 16rpx;width: 680rpx;margin: auto;margin-top: 20rpx;">
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<view class="row center">
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<view class="check-icon"><text class="check">✓</text></view>
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<text class="submit-title" v-if="xqobj.status == 1">投诉申请已提交</text>
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<text class="submit-title" v-if="xqobj.status == 2">已反馈</text>
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<text class="submit-title" v-if="xqobj.status == 3">投诉申请已提交</text>
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<text class="submit-title" v-if="xqobj.status == 4">投诉申请已完结</text>
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</view>
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<text class="submit-sub" v-if="xqobj.status == 1">请在一天内处理</text>
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<text class="submit-sub" v-if="xqobj.status == 2">等待用户处理</text>
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<text class="submit-sub" v-if="xqobj.status == 3">平台将在一天内处理，请耐心等待</text>
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<text class="submit-sub" v-if="xqobj.status == 4">已完结</text>
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</view>
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<!-- 对话区（基于 msgList 渲染） -->
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<view class="chat" v-if="Array.isArray(msgList) && msgList.length">
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<block v-for="(msg, idx) in msgList" :key="msg.id || idx">
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<!-- 系统消息：居中展示，无头像 -->
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<view v-if="msg.type == 3" class="sys">
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<view class="pill">
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<text>{{ msg.content || '系统通知' }}</text>
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</view>
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</view>
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<!-- 退款消息：显示退款卡片 -->
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<view v-else-if="msg.type == 4" class="refund card" style="width: 680rpx;margin: auto;margin-top: 20rpx;">
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<view class="refund-row">
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<view class="check-icon solid"><text class="check inverse">✓</text></view>
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<text class="refund-text">退款已到账</text>
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</view>
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<view class="refund-amount">
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<text class="emphasis"> {{msg.content}}</text>
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</view>
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</view>
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<!-- 用户/商户消息：左右气泡，头像在上名称在下（颜色区分角色） -->
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<block v-else>
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<view class="row chat-row" :class="{ 'right-row': isRight(msg) }">
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<!-- 左侧用户：头像+名称列 在左 -->
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<view v-if="!isRight(msg)" class="person left">
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<view class="avatar user"></view>
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<text class="name user">{{ msg.sendName }}</text>
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</view>
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<view class="bubble" :class="[ isRight(msg) ? 'right merchant' : 'left user' ]">
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<text v-if="msg.content">{{ msg.content }}</text>
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<!-- 图片列表 -->
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<view v-if="msg.picture" style="margin-top: 12rpx; display:flex; flex-wrap:wrap; gap:12rpx;">
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<image v-for="(pic, pidx) in splitPics(msg.picture)" :key="pidx" :src="pic" mode="aspectFill" style="width: 180rpx; height: 180rpx; border-radius: 8rpx;" @click="ClickImage(splitPics(msg.picture), pic)"></image>
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</view>
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</view>
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<!-- 右侧商户：头像+名称列 在右 -->
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<view v-if="isRight(msg)" class="person right">
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<view class="avatar merchant"></view>
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<text class="name merchant">{{ msg.sendName }}</text>
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</view>
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</view>
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<view class="time" :class="{ right: isRight(msg) }" v-if="msg.createTime">{{ msg.createTime }}</view>
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</block>
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</block>
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</view>
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<!-- 退款结果条由 msgList 的 type==4 消息驱动，不再单独静态展示 -->
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<!-- 底部按钮 -->
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<view class="footer">
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<view class="button-group">
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<button class="refund-btn" @tap="onRefund">退款</button>
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<button class="primary" @tap="onContinue">继续回复</button>
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</view>
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<view class="sqpt" v-if="xqobj.platform == true">
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平台已介入
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</view>
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<view v-else class="sqpt" @click="btnptjr">
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申请平台介入
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</view>
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</view>
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<!-- 继续投诉弹窗（自定义） -->
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<view v-if="showContinue" class="modal-mask" @touchmove.stop.prevent>
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<view class="modal-panel">
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<view class="popup-header">
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<text class="popup-title">回复</text>
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<text class="popup-close" @tap="showContinue=false">×</text>
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</view>
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<view class="popup-body">
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<view class="textarea-box">
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<textarea v-model="continueText" maxlength="100" :auto-height="true" placeholder="请输入回复内容" placeholder-class="ph"/>
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<text class="count">{{ continueText.length }}/100</text>
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</view>
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<view class="uploader">
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<view class="upload-item add" v-if="images.length < 4" @tap="pickImages">
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<image src="https://api.ccttiot.com/smartmeter/img/static/udgL6KzisrZlMrk9AZb2" mode=""></image>
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</view>
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<view class="upload-item" v-for="(img,idx) in images" :key="idx">
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<image :src="img" mode="aspectFill"></image>
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<view class="del" @tap="removeImage(idx)">×</view>
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</view>
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</view>
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<text class="tip">最多上传4张</text>
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</view>
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<view class="popup-footer">
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<button class="primary" @tap="submitContinue">确认回复</button>
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<view class="sqpt" v-if="xqobj.platform == true">
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平台已介入
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</view>
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<view v-else class="sqpt" @click="btnptjr">
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申请平台介入
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</view>
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</view>
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</view>
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</view>
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<!-- 退款弹窗 -->
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<view v-if="showRefund" class="modal-mask" @touchmove.stop.prevent>
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<view class="modal-panel">
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<view class="popup-header">
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<text class="popup-title">申请退款</text>
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<text class="popup-close" @tap="showRefund=false">×</text>
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</view>
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<view class="popup-body">
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<view class="refund-input-box">
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<text class="refund-label">退款金额</text>
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<view class="amount-input">
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<text class="currency">¥</text>
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<input v-model="refundAmount" type="digit" placeholder="请输入退款金额" placeholder-class="ph" class="refund-input"/>
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</view>
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<text class="refund-tip">可退款金额：¥{{ xqobj.maxRefundAmount }}</text>
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</view>
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</view>
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<view class="popup-footer" style="display: flex;">
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<button class="cancel-btn" @tap="showRefund=false">取消</button>
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<button class="primary" @tap="submitRefund">确定</button>
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</view>
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</view>
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</view>
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</view>
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</view>
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</template>
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<script>
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export default {
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data() {
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return {
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bgc: {
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backgroundColor: "#4C97E7",
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},
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expanded: false,
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showContinue: false,
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continueText: '',
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images: [],
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token:'',
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id:'',
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xqobj:{},
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zsimg:[],
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msgList:[],
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showRefund: false,
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refundAmount: ''
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}
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},
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onLoad(option) {
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this.id = option.id
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this.getxq()
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this.getqiniuyun()
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},
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methods: {
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// 工具：是否右侧（用户）
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isRight(msg){
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return String(msg.type) == '2' || String(msg.type) == '5'
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},
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// 工具：展示名称
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getSenderName(msg){
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const name = msg && msg.sendName
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if (name) return name
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if(String(msg.type) == '2') return this.xqobj.mchName || '商户'
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if(String(msg.type) == '1') return '用户'
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return '系统'
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},
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// 工具：角色标签
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getRoleLabel(msg){
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if(String(msg.type) == '1') return '用户'
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if(String(msg.type) == '2') return '商户'
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return '系统'
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},
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// 工具：图片字符串切分
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splitPics(picStr){
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if(!picStr){ return [] }
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return picStr.split(',').filter(Boolean)
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},
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// 工具：退款金额
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getRefundAmount(msg){
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// 优先从消息体取，其次从详情对象兜底
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return (msg.amount || msg.refundAmount || this.xqobj.refundAmount || this.xqobj.needRefundAmount || 0)
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},
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// 获取最大可退款金额
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getMaxRefundAmount(){
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return this.xqobj.needRefundAmount || this.xqobj.refundAmount || 0
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},
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// 点击申请平台介入
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btnptjr(){
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let that = this
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uni.showModal({
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title: '提示',
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content: '您确定要申请平台介入吗？',
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success: function(res) {
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if (res.confirm) {
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that.$u.put(`/bst/complaint/platform?id=${that.id}`).then((res) => {
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if (res.code == 200) {
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uni.showToast({ title:'申请成功', icon:'success',duration:3000})
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that.getxq()
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}else{
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uni.showToast({ title:res.msg, icon:'none',duration:3000});
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}
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})
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}
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}
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})
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},
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// 获取七牛云上传token
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getqiniuyun(){
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this.$u.get("/common/qiniuToken").then((res) => {
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if (res.code == 200) {
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this.token = res.token
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}
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})
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},
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// 点击放大查看图片
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ClickImage(PhotoAddress, index) {
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uni.previewImage({
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urls: PhotoAddress, //需要预览的图片http链接列表
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current: index, // 当前显示图片的http链接，默认是第一个
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success: function(res) {},
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fail: function(res) {},
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complete: function(res) {},
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})
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},
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// 获取订单详情
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getxq(){
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this.$u.get(`/bst/complaint/${this.id}?showMsg=true&showOrder=true`).then((res) => {
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if (res.code == 200) {
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this.xqobj = res.data || {}
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this.zsimg = res.data && res.data.picture ? res.data.picture.split(',').filter(Boolean) : []
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let list = (res.data && res.data.msgList) ? res.data.msgList : []
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if (!Array.isArray(list) || list.length == 0) {
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const init = []
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// 系统提交提示
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if (this.xqobj && (this.xqobj.status == 1 || this.xqobj.status == '1')) {
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init.push({ id: 'sys-submit', type: 3, content: '投诉申请已提交', createTime: this.xqobj.createTime })
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}
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list = init
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}
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this.msgList = list
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}
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})
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},
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toggleExpand(){
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this.expanded = !this.expanded
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},
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// 退款
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onRefund(){
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this.showRefund = true
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this.refundAmount = ''
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},
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// 继续申诉
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onContinue(){
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this.showContinue = true
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},
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// 选择图片
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pickImages() {
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let _this = this
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let math = 'static/' + _this.$u.guid(20)
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uni.chooseImage({
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count: 4 - this.images.length,
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sizeType: ['compressed'],
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sourceType: ['album', 'camera'],
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success(res) {
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const tempFilePaths = res.tempFilePaths[0]
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wx.uploadFile({
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url: 'https://up-z2.qiniup.com',
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name: 'file',
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filePath: tempFilePaths,
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formData: {
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token: _this.token, //后端返回的token
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key: 'smartmeter/img/' + math
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},
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success: function(res) {
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console.log(res, 'resres');
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let str = JSON.parse(res.data)
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let tempFilePaths = 'https://api.ccttiot.com/' + str.key
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_this.images.push(tempFilePaths)
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console.log(_this.images);
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}
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})
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}
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})
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},
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removeImage(index){
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this.images.splice(index,1)
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},
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submitContinue(){
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let img = this.images.join(',')
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let data = {
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complaintId:this.id,
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content:this.continueText,
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picture:img
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}
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this.$u.post(`/bst/complaint/reply`,data).then((res) => {
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if (res.code == 200) {
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uni.showToast({ title:'已回复', icon:'success',duration:3000})
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this.getxq()
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this.showContinue = false
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this.continueText = ''
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this.images = []
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}else{
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uni.showToast({ title:res.msg, icon:'none',duration:3000})
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}
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})
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},
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// 提交退款申请
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submitRefund(){
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if (!this.refundAmount || this.refundAmount <= 0) {
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uni.showToast({ title:'请输入有效的退款金额', icon:'none',duration:3000})
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return
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}
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const amount = parseFloat(this.refundAmount)
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const maxAmount = this.getMaxRefundAmount()
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if (amount > maxAmount) {
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uni.showToast({ title:'退款金额不能超过可退款金额', icon:'none',duration:3000})
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return
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}
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let that = this
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uni.showModal({
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title: '确认退款',
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content: `确定要申请退款 ¥${amount} 吗？`,
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success: function(res) {
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if (res.confirm) {
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that.$u.put(`/bst/complaint/refund`, {
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complaintId: that.id,
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refundAmount: amount
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}).then((res) => {
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if (res.code == 200) {
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uni.showToast({ title:'退款申请成功', icon:'success',duration:3000})
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that.getxq()
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that.showRefund = false
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}else{
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uni.showToast({ title:res.msg, icon:'none',duration:3000});
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}
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})
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that.showRefund = false
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}
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}
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})
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}
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}
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}
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</script>
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<style lang="scss">
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.page{ max-height: 99999rpx;
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padding-bottom: 20vh;}
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.card{ background:#fff; border-radius:0 0 16rpx 16rpx; padding: 20rpx 24rpx;box-shadow: 0 4rpx 12rpx rgba(0,0,0,0.04); }
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.row{ display:flex; }
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.between{ justify-content: space-between; }
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.center{ align-items: center; }
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/* header */
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.label{ font-size: 28rpx; color:#111; font-weight: 600; }
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.right-actions{ gap: 16rpx; }
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.status .dot{ width: 18rpx; height: 18rpx; border-radius: 50%; background:#4C97E7; margin-right: 8rpx; }
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.status-text{ color:#4C97E7; font-size: 24rpx; }
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.toggle{ margin-left: 20rpx; display:flex; align-items:center; }
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.toggle-text{ color:#9EA3AA; font-size: 24rpx; }
|
||
.arrow{ width: 0; height: 0; border-left: 10rpx solid transparent; border-right: 10rpx solid transparent; border-top: 12rpx solid #9EA3AA; margin-left: 8rpx; transform: rotate(0deg); transition: transform .2s ease; }
|
||
.arrow.up{ transform: rotate(180deg); }
|
||
|
||
/* 详情（可折叠） */
|
||
.collapsible{ overflow: hidden; transition: all .24s ease; }
|
||
.collapsed{ height: 0; padding-top: 0; padding-bottom: 0; margin-top: 0; box-shadow: none; }
|
||
.info .item{ display:flex; justify-content: space-between; padding: 18rpx 0; border-bottom: 1rpx solid #F2F3F5; }
|
||
.info .item:last-child{ border-bottom: none; }
|
||
.item-label{ color:#666; font-size: 26rpx; }
|
||
.item-value{ color:#111; font-size: 26rpx; }
|
||
.emphasis{ color:#111; font-weight: 700; }
|
||
.proof{ align-items: center; }
|
||
.proof-box{ width: 140rpx; height: 140rpx; background:#EDEFF2; border-radius: 8rpx; }
|
||
|
||
/* 提交卡片 */
|
||
.submit-card{ padding: 20rpx 24rpx; }
|
||
.check-icon{ width: 36rpx; height: 36rpx; border-radius: 50%; background:#E6F6EC; display:flex; align-items:center; justify-content:center; }
|
||
.check-icon.solid{ background:#4C97E7; }
|
||
.check{ color:#4C97E7; font-size: 24rpx; }
|
||
.check.inverse{ color:#fff; }
|
||
.submit-title{ margin-left: 12rpx; color:#111; font-weight: 600; font-size: 28rpx; }
|
||
.submit-sub{ display:block; margin-top: 8rpx; color:#9EA3AA; font-size: 24rpx; }
|
||
|
||
/* 对话区 */
|
||
.chat{ padding: 0 20rpx; padding-top: 20rpx;}
|
||
.from{ color:#9EA3AA; font-size: 22rpx; margin: 16rpx 0 2rpx 0; }
|
||
.from.right{ text-align: right; }
|
||
.name{ color:#9EA3AA; font-size: 22rpx; margin: 16rpx 0 2rpx 0; }
|
||
.name.right{ text-align: right; }
|
||
.name.user{ color:#4C97E7; }
|
||
.name.merchant{ color:#333; }
|
||
.chat-row{ align-items:flex-end; margin-top: 8rpx; }
|
||
.right-row{ justify-content:flex-end; }
|
||
.person{ display:flex; flex-direction: column; align-items:center; gap: 6rpx; }
|
||
.person.left{ margin-right: 12rpx; }
|
||
.person.right{ margin-left: 12rpx; }
|
||
.avatar{ width: 60rpx; height: 60rpx; border-radius: 50%; margin: 0 12rpx; }
|
||
.avatar.user{ background:#D7EEE2; }
|
||
.avatar.merchant{ background:#E6E8EB; }
|
||
.bubble{ max-width: 84%; padding: 16rpx 20rpx; border-radius: 16rpx; margin: 8rpx 0; font-size: 28rpx; line-height: 1.7; }
|
||
.bubble.left.merchant{ background:#fff; border: 1rpx solid #ECEDEF; }
|
||
.bubble.right.user{ background:#E6F6EC; color:#4C97E7; }
|
||
.bubble.right.merchant{ background:#E6F6EC; color:#4C97E7; }
|
||
.bubble.left.user{ background:#fff; border: 1rpx solid #ECEDEF; }
|
||
.time{ color:#9EA3AA; font-size:22rpx; margin-top: 10rpx; }
|
||
.time.right{ text-align: right; }
|
||
/* 角色小标签 */
|
||
.role-tag{ color:#666; }
|
||
.role-tag.user{ color:#4C97E7; }
|
||
.role-tag.merchant{ color:#333; }
|
||
/* 系统消息居中 pill */
|
||
.sys{ display:flex; flex-direction: column; align-items:center; margin: 18rpx 0; }
|
||
.sys .pill{ background:#F3F4F6; color:#666; font-size: 24rpx; padding: 10rpx 16rpx; border-radius: 40rpx; max-width: 84%; text-align:center; }
|
||
.sys-time{ color:#B0B5BB; font-size: 22rpx; margin-top: 8rpx; text-align:center; }
|
||
|
||
/* 退款条 */
|
||
.refund-row{ display:flex; align-items:center; padding: 24rpx 0; border-bottom:1rpx solid #F2F3F5; }
|
||
.refund-text{ color:#111; font-weight:600; font-size:28rpx; margin-left: 12rpx; }
|
||
.refund-link{ margin-left:auto; color:#4C97E7; font-size:24rpx; margin-right: 6rpx; }
|
||
.chev{ color:#C0C4CC; font-size: 36rpx; line-height: 1; }
|
||
.refund-amount{ display:flex; align-items:center; padding-top: 18rpx; font-size:26rpx; color:#666; }
|
||
.refund-amount .emphasis{ color:#111; margin: 0 8rpx; font-weight: 700; }
|
||
.light-text{ color:#9EA3AA; }
|
||
|
||
/* 底部按钮 */
|
||
.footer{ position: fixed; left: 0; right: 0; bottom: 0; background:#fff; box-shadow: 0 -6rpx 16rpx rgba(0,0,0,0.06);padding: 0 30rpx; padding-top: 30rpx;height: 240rpx;}
|
||
.button-group{ display: flex; gap: 20rpx; margin-bottom: 20rpx; }
|
||
.refund-btn{ background:#fff; color:#4C97E7; border: 2rpx solid #4C97E7; border-radius: 12rpx; height: 88rpx; line-height: 88rpx; font-size: 30rpx; flex: 1; }
|
||
.primary{ background:#4C97E7; color:#fff; border-radius: 12rpx; height: 88rpx; line-height: 88rpx; font-size: 30rpx; flex: 1; }
|
||
|
||
/* 弹窗 */
|
||
.modal-mask{ position: fixed; left:0; right:0; top:0; bottom:0; background: rgba(0,0,0,.45); display:flex; align-items:flex-end; z-index: 9999; }
|
||
.modal-panel{ width: 100%; background:#fff; border-radius: 16rpx 16rpx 0 0; }
|
||
.popup-wrap{ background:#fff; border-radius: 16rpx 16rpx 0 0; padding-bottom: env(safe-area-inset-bottom); }
|
||
.popup-header{ position: relative; padding: 24rpx; border-bottom: 1rpx solid #F0F1F3; text-align: center; }
|
||
.popup-title{ font-size: 30rpx; color:#111; font-weight: 600; }
|
||
.popup-close{ position: absolute; right: 24rpx; top: 20rpx; font-size: 40rpx; color:#9EA3AA; }
|
||
.popup-body{ padding: 20rpx 24rpx; }
|
||
.textarea-box{ position: relative; background:#fff; border-bottom: 1rpx solid #F0F1F3; min-height: 180rpx; }
|
||
.textarea-box textarea{ width: 100%; min-height: 160rpx; font-size: 28rpx; padding: 12rpx 0; }
|
||
.ph{ color:#B6BCC3; }
|
||
.count{ position: absolute; right: 0; bottom: 8rpx; color:#B6BCC3; font-size: 22rpx; }
|
||
.uploader{ display: flex; flex-wrap: wrap; gap: 16rpx; margin-top: 20rpx; }
|
||
.upload-item{ width: 140rpx; height: 140rpx; border-radius: 8rpx; position: relative; overflow: hidden; background:#fff; }
|
||
.upload-item image{ width: 140rpx; height: 140rpx; }
|
||
.upload-item.add{ display:flex; align-items:center; justify-content:center; color:#B6BCC3; font-size: 48rpx; }
|
||
.upload-item .del{ position:absolute; right: 6rpx; top: 6rpx; width: 36rpx; height: 36rpx; line-height: 36rpx; text-align:center; border-radius: 50%; background: rgba(0,0,0,.45); color:#fff; font-size: 26rpx; }
|
||
.tip{ display:block; color:#9EA3AA; font-size: 22rpx; margin-top: 8rpx; }
|
||
.popup-footer{ padding: 16rpx 24rpx 46rpx; }
|
||
.popup-footer .cancel-btn{ background:#fff; color:#666; border: 2rpx solid #E5E5E5; border-radius: 12rpx; height: 88rpx; line-height: 88rpx; font-size: 30rpx; flex: 1; margin-right: 20rpx; }
|
||
.popup-footer .primary{ flex: 1; }
|
||
.sqpt{width: 100%;text-align: center;color: #4C97E7;margin-top: 30rpx;}
|
||
|
||
/* 退款弹窗样式 */
|
||
.refund-input-box{ padding: 20rpx 0; }
|
||
.refund-label{ display: block; color:#111; font-size: 28rpx; font-weight: 600; margin-bottom: 20rpx; }
|
||
.amount-input{ display: flex; align-items: center; border: 2rpx solid #E5E5E5; border-radius: 12rpx; padding: 0 20rpx; height: 88rpx; background: #fff; }
|
||
.currency{ color:#111; font-size: 32rpx; font-weight: 600; margin-right: 16rpx; }
|
||
.refund-input{ flex: 1; height: 88rpx; font-size: 32rpx; color:#111; }
|
||
.refund-tip{ display: block; color:#9EA3AA; font-size: 24rpx; margin-top: 16rpx; }
|
||
</style> |